You can choose what UPS drop off point you’d like to pick it up from. GAME CHANGER!!!!! I just get the notification that my package is coming then it takes me 20 seconds to go in and change it from a delivery to a pick up. BUT now with the app I’m able to change my delivery options to pickup.

Not all drivers have a building key and if the driver can’t get to my door they don’t leave my package at the main door so then I used to get a sticker saying they were here but unable to deliver my package and will try again. So you need a key to get into just to be able to get to my front door. I do a lot of online shopping and I live in an apartment complex that the building is locked. I’ve been using this app for about 4 years now and it’s been a life saver for me. So i’ll remain loyal to UPS I just hope they install body cameras/side truck cameras to actually see the drivers on location that’ll cut out those few bad apples logging in false delivery attempts. I do love the fact that you can track the package & 95% of the time it is accurate but there have been the 5% that showed package 3 blocks over we’ll get excited knowing we’re next & then get a text sorry we missed you. We work from home and children are home schooled so in an effort to make sure we have evidence of deliveries or NO deliveries, we have 24/7 security cameras all around our house now. Outside of those short few, UPS is very reliable. So it’s the few drivers who log in false information that mess up for the good drivers and I realized UPS stands by the words of the drivers & with that being the case there are drivers who don’t feel like finishes the routes for whatever reason and they get away with this behavior.

I’ve also had Supervisors tell me they’ll get my package (medical) turned around and brought right back to me or they have said we’ll call you back within an hr. I’ve had maybe 3-4 drivers get backed up and falsely state they attempted delivery.

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